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Services

The dedicated account management team is at the helm of affairs to ensure that you have complete access to our resources such as:

  • Experience and knowledge to accelerate business growth.
  • Complete commercial ownership
  • regular product, pricing, and promotion updates
  • Business development support

Customization brings optimization. Our pre-sales experts have imbibed this modern day adage, which helps them work in tandem with you to understand your needs and build customized solutions to deliver maximum benefits to your business:

 

  • Full support during the bidding process and system design validation
  • Support and advice for complex and multi-vendor solutions
  • Full system configuration and pricing

Hiperdist’s post-sales support team is at your beck and call, for any assistance, including:

 

  • Handover support
  • Installation services
  • Flexible options for commissioning repair and maintenance
  • Local on-site and off-site services for end customers

Hiperdist’s customizations span across its services. We offer tailored financial payment options to support our partners in their business:

 

  • Customized financial payment solutions
  • Euler Hermes Credit Insurance
  • Letter of Credit, Bank Guarantee
  • Other financial instrument considerations

When our resellers grow, we grow. This mutual and symbiotic outlook takes shape in form of targeted programs including product launches, seminars, exhibitions, etc. to support resellers in their campaigns. We also provide assistance in:

 

  • Channel development & training, both commercial and technical
  • Provide demos via our Advanced Demo Center facility

Timing is of essence in any business. In ours, it’s even more so. With an aim to deliver what you need, as and when you need, Hiperdist provides the following comprehensive operational and logistics support:

 

  • Efficient and timely logistic services
  • Order processing and fulfilment services
  • Fast and satisfactory query resolution

Since innovation is an integral part of IT, we at Hiperdist remain committed to equip and hone you with relevant skills, so that your business can expand along with your capabilities. Our services include:

 

  • State-of-the-art training center committed to hands-on demos and workshops
  • Exclusive solution sales training delivered by leading industry experts
  • On-site training for resellers and end customers, as needed

Identifying the situation and getting help on time is crucial for smooth operations. Our helpdesk is always happy to provide centralized support to our partners for:

 

• Level 1 

Basic support and troubleshooting, including gathering and  analyzing the user issues to propose solutions

• Level 2 

Intermediate support, such as configuration issues, software installations, hardware repair, etc.

PARTNER WITH US

HIPERDIST INFORMATION TECHNOLOGY TRADING L.L.C

Office 1601, Boulevard Plaza Tower 1, Sheikh Mohammed Bin Rashid
Boulevard, Downtown Dubai, P.O.Box 66400, Dubai, UAE

+971 43096444| Web: marketing@hiperdistgulf.com